Customer Service
Customer Service Desk

We believe that we are members of a community who rely on each other, who benefit from each other’s presence and who have an obligation to all of its members. We believe in giving our customers the gift of service at all our locations and online. We are here to help whether you need to purchase stamps, exchange a product or get in touch with one of our departments!

Seasonal Grad Counter

The Duck Store operates a seasonal Grad Counter located upstairs in the Campus Duck Store from April to June for all your graduation needs.

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Art and School

Our knowledgeable staff can assist you in finding your specialty item. From pens to drafting supplies, easels to artist color, the Creative Duck offers a variety of in-store services and has the solutions for your artistic and school needs. Stop on by!

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Tech

Our electronics department, known to our customers as the Digital Duck, is located on the street level of the Campus Duck Store and offers a variety of tech services.

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Books

The book department, known to all Duck fans as the Literary Duck, is located on the second level of the Campus Duck Store. Upstairs you can find a wide selection of general books, calendars, maps as well as a wealth of services.

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Customer Service Desk

The Customer Service Desk is located on the street level in the back of the Campus Duck Store. Our friendly team members can assist you with a wide variety of services including UPS shipping, notary service, check cashing and more!

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ItemInfo.com

ItemInfo.com is a retail website run by our largest school and office supply wholesaler. The Creative Duck can order any item listed directly on ItemInfo.com and have it delivered to the campus Duck Store for pick-up at no additional cost to you.

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Buyer’s Guide

Our buyer’s guide reviews basic questions about how to purchase gift and academic gift cards, find product and use promotional coupon codes.

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Payments + Billing

We accept Visa, Master Card and American Express debit and gift cards. We also accept Duck Store gift cards. Please review this page if you have specific questions about methods of payment or your charges.

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In-Store Pick Up

Oregon-based residents can opt to pick up online orders conveniently at their nearest Duck Store free of charge! All merchandise available on our site as well as gift card and academic supply cards are available for pick up.

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Shipping

We ship directly from Eugene, Oregon. Our shipping charges vary by destination and shipping method. Please review this page if you have questions about your shipping options, rates and restrictions.

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Order Status

After placing an online order, you will receive an email confirmation with additional information. If you have questions regarding current order status, tracking shipments or drop-ship items, look no further.

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My Account

Creating an online account will allow you to store your information conveniently on our system for all your purchases. Review this page if you have questions about setting up, accessing and editing your profile.

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General Info

Our general info covers basic questions about ordering text books, academically priced electronics and eligibility details.

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Exchange & Return Policy

For all non-text book and non-electronic returns and exchanges, please take a moment to review our exchange/return policy.

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Electronics Return Policy

Returns and exchanges on hardware and software are specific to the type of product purchased. For general and vendor specific information, please review our return policy.

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Text Book Refunds/Returns

The majority of all text book returns are handled during the first two weeks of every term. Guidelines and deadline information for each term is conveniently posted online.

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Find A Store Near You

To find a Duck Store location in your area, click here >>

Email/Phone List

If you have specific questions that are not addressed on our website, please contact us directly. You can call the department directly or email a staff member.

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