THIS RECEIPT/INVOICE MAY SERVE AS YOUR SOLE PROOF OF PURCHASE FOR WARRANTY CLAIM WITH MANUFACTURER.
The Duck Store/University of Oregon Bookstore shall not be held liable for loss or damage of this receipt/invoice.
• If you decide to cancel a special order you will be subject to a cancellation fee of 20% of the total order amount.
• For all orders, no claims may be made against the University of Oregon or The Duck Store/University of Oregon Bookstore for late
or failed delivery.
For Apple Equipment:
Students enrolled in a course of study leading to a degree or certificate from the University of Oregon may purchase. Entering
students who have been accepted to the University of Oregon and have responded by stating intent to enroll at the University
of Oregon may purchase. Faculty members of the University of Oregon may purchase. Staff members who are directly associated
with the University of Oregon's academic mission and are not employed on a temporary basis, employed as a contractor, or as an
acting consultant on behalf of the University of Oregon may purchase. Emeritus faculty are eligible to purchase. • The equipment
you purchase must be solely for your own personal, education and/or research use • One may not purchase Apple products for
the purpose of further resale. • Maximum one desktop and one laptop per academic year. Maximum two (2) displays may be
purchased per academic year. Limit one (1) per iPod family (iPod touch, iPod classic, iPod nano, iPod shuffle). Proof of academic
eligibility is required.
For Dell Equipment:
• Dell products may be returned Monday - Friday only if inoperable upon first use. The Duck Store MUST be contacted about
inoperable upon first use status within 7 days of your Dell purchase.
General educational software policy:
• The software you purchase must be for your own education use or, with departmental purchase, for departmental use. You
may not copy (except one archival backup) redistribute or resell the software • Departments must submit a valid purchase order
or departmental procurement card when placing their orders • Multi-user and lab packs are available only for departmental
purchases • Before opening the software's disk package, be sure to read the license agreement and make sure you have the
correct platform. Mail your registration cards once open.
For Adobe Student & Teacher Edition Software:
• Adobe Education Edition software may be returned within 7 days of purchase if unopened. Adobe Student and Teacher Edition
software may be returned within 7 days of purchase if unopened. Opened Student and Teacher Edition software may not be
returned for any reason. Defective Adobe Student and Teacher Edition software must be handled directly through Adobe. Please
contact 1-800-833-6687 for defective returns. Proof of academic eligibility is required after purchase to use Adobe Student and
Teacher Edition software. Current students, staff, and faculty (including faculty emeritus) may register only one copy of this
software. Opened Adobe Student and Teacher edition is not returnable in the case of Adobe registration issues. Adobe Student
and Teacher Edition product may be used only on your privately owned computer and may not be resold. Adobe CLP licensing
and media sets are Not Returnable. Call Adobe for support at 1-800-443-8158.
For SPSS Software:
• SPSS software may be sold to students currently enrolled in a higher education institution solely for educational purposes and
non-commercial academic research. Faculty, staff, and institutional departments are not eligible to purchase SPSS software at the
Digital Duck. A copy of the student's current class schedule must be submitted and retained by the store for eligibility verification.
SPSS software may be returned within 30 days of purchase if proven defective.
For Microsoft Academic Edition products:
• Educational institutions may purchase. Enrolled students, faculty, emeritus, and staff of educational institutions may purchase.
• Individuals may purchase only one copy of each title per twelve-month period.
For Microsoft University Box products:
• Available for personal purchase only by students or faculty currently enrolled in higher education institutions. Eligibility is
verified at www.office.com/verify. This software may be returned within 7 days, with receipt, if unopened. Opened software is not
returnable. Staff, alumni, and faculty emeritus are not eligible to purchase this software. Individuals may purchase one (1) copy.
For Microsoft Select Student products:<br />
• Licensing is not returnable unless defective.
For Nook products:
• Defective Nooks are not returnable through The Duck Store. All defective Nook products needs to be exchanged through
Barnes & Noble Booksellers.
For OEM products (including Microsoft and Parallels software):
• OEM products are NOT returnable unless defective. Parallels software is available to students, staff, faculty, and
For Camera products:
• Camera returns must be completed within seven (7) days of purchase. Registered products are not returnable. Return items
must include ALL packaging material, literature and unmarked warranty card. Product not in original condition are subject to a
• Camera accessories may be returned within 30 days of purchase unless otherwise marked on product package. Film and
photographic paper are NOT returnable.
• Previous-model products are not returnable. Custom-built computers are not returnable.
• Returns must be completed within seven (7) days of receipt.
• Returns require proof of purchase. If you have misplaced your computer receipt, please contact the Digital Duck.
A receipt lookup may be requested for a $10 fee.
• If the product is not defective, returns are subject to a 20% restocking fee. Defective Apple products may be exchanged for a
full refund within 7 days of purchase with a verified Apple Support Case number. Contact Apple at 1-800-800-2775 to request an
Apple Support Case Number. After 7 days of purchase, defective issues must be handled through Apple. Defective iPods must be
handled directly through Apple. Contact 1-800-800-2775 for Apple support.
• No returns are allowed on opened software, RAM or iPods.
• Returned products must include all packing materials, manuals, blank warranty cards and all other accessories that came with
the original packaging.
• Returned items must be in a resalable condition.
• Opened media is not returnable unless defective. Media includes, but is not limited to, memory cards, flash memory, RAM,
external hard drives.
• Calculators are returnable if unopened or defective within 7 days of receipt.
• Opened in-ear style headphones and earbuds are not returnable.
NEED TECHNICAL SUPPORT?
For technical help and other assistance, please visit the University of Oregon Information Services Help Desk located in 151 McKenzie Hall. Hours of
operation are Monday-Friday 8 AM to 5 PM. The Information Services Hardware Repair shop is our designated Apple Authorized Service Provider and
can provide warrantied repairs. Contact the Help Desk at 541-346-HELP (4357) for information.
P.O. Box 3176 • 895 E. 13th Ave
Eugene, OR 97403 • 541.346.4331
Digital Duck Purchase Eligibility Requirements and Return Policies
Certain University of Oregon departments have specific recommendations for purchasing a computer. The Digital Duck works closely with campus departments to provide recommended computer solutions for students in the Lundquist College of Business, the School of Journalism and Communications, Architecture and Allied Arts, and the School of Law. Visit the Shop By Your Major section of our website (the tab on this page, above) for more details. Hardware recommendations are updated in the summer. Students enrolled in other programs should consult their specific department or academic advisor for technology recommendations. The Digital Duck staff can also assist you in determining the best computing solution for your course of study.
See also the official University of Oregon Information Technology Buyers Guide at
No. Our sales consultants are here only to help you find a solution that fits your needs.
MAKING THE PURCHASE
We can special order a wide range of software, hardware, and accessories that we are not able stock on our shelves. Software generally takes two weeks to arrive depending on whether or not it is in stock at our distributors. For other items, such as Hewlett Packard and Apple, it is best to ask us, due to wide variations in delivery. Delivery dates are estimates based on information provided by our vendors. Academic eligibility restrictions may apply.
ORDER CANCELLATIONS AND RETURNS
Prepayments for special orders or customized computers are non-refundable.
For a complete list of the Digital Duck's return policies, please
. For returns questions not listed under Returns Policies
, please contact the Digital Duck at (541) 346-4331.
Yes. Parents/spouses of eligible students are allowed to purchase educationally priced computers without the student being present. Parents/spouses will need to provide the student's University of Oregon ID number and proof of enrollment. Examples of proof of enrollment are: student ID card, letter of acceptance, copy of student class schedule.
Parents/spouses of currently enrolled or admitted University of Oregon students may purchase Apple software by providing necessary proof of student standing. (See above). Other software, including Microsoft Select Student and Adobe Student and Teacher Edition software, require the student to be present for purchase. For more details, please contact the Digital Duck at (541) 346-4331.
Much of the academically priced technology merchandise in the Digital Duck is available for current University of Oregon staff, faculty, and faculty emeritus to purchase. Proof of University affiliation is required. Please contact the Digital Duck for specific product eligibility requirements. Retired staff and alumni are not eligible to purchase academically restricted merchandise.
Retired staff and alumni are not eligible to purchase academically restricted merchandise.
The Digital Duck offers a limited selection of software that may be purchased by K-12 students and teachers, including select Microsoft Office products and Adobe Creative Suite products. Some PC computers and netbooks may be eligible for purchase. See store for more details.
The Duck Store is not directly tied to your Financial Aid or Oregon Hall accounts. Financial aid recipients must deposit their financial aid check prior to making a purchase. The Digital Duck can assist with preparing price quotes on electronics for financial aid purposes. Be sure to have your University of Oregon ID card available when requesting price quotes for financial aid.
There is no financing available directly through the Digital Duck, but other options exist. If your department requires you to purchase a computer and you are receiving financial aid, you may be able to apply your financial aid towards the purchase of your computer. Visit the Office of Financial Aid in Room 264 of Oregon Hall for more information about these options. You can also check with your credit union or bank about a computer loan.
Students with VA or Vocational Rehab accounts are authorized to charge one black ink cartridge (excludes toner) per term at the Digital Duck. If you need additional supplies, such as additional black ink, color ink, computer software, audio equipment, etc, you must provide written authorization from your case manager. Please contact the Duck Store accounting team for further assistance at (541) 346-4331.
We generally do not sell upgrades due to the already low prices available to educational users. In most cases, the cost to upgrade a program is more than the cost to buy a new copy at an educational discount. It is always a good idea to contact the company who makes the program to inquire about the cost to upgrade to ensure you are getting the best price. More information on software prices is available at the Digital Duck.
RAM stands for Random Access Memory. When you open a program, your computer puts a copy of that program into RAM. RAM is temporary storage whereas a hard drive is permanent storage. You need RAM in your computer so that the operating system and programs have a place to go when you start using them. If you are running low on memory (RAM), the computer will usually tell you when you are trying to run a program. You can upgrade the amount of RAM on nearly every personal computer made.
Please contact the Digital Duck for pricing on RAM compatible with your computer. Digital Duck offers RAM installation on NEW computers for a $25 installation fee. Used computers can be upgraded at the computer service center located in 151 McKenzie Hall.
If you are a current UO student, staff, or faculty member, the best place to take your computer for repair is The Help Desk located in the basement of McKenzie Hall (Room 151). The Help Desk is an Authorized Apple Service Provider and also offers tech support and repair options for PCs. For more information, visit the Service Center webpage at
. If you are not a current member of the UO, please contact the Digital Duck for alternative repair recommendations. The Digital Duck is not a certified technical repair center, does not provide technical services, including software installation or backup/data transfer services.
Minor, non-invasive technical support and advice.
Services offered include:
- Light software support (help on how-to's or minor software problems, software installation advice).
- iPod support (ex: restarting frozen iPods, restoring to factory settings, iPod updates etc.)
- Checking system requirements for software or hardware purchases.
- Rebates or product registration.
- Upgrade advice from our knowledgeable staff.
Due to liability issues and time restrictions, we are unable to offer this service.
The Help Desk at McKenzie 151 is available to provide assistance with installation issues. We are happy to offer verbal suggestions and limited hands-on demonstrations to help you understand the installation process. An external optical drive is available at The Help Desk at McKenzie 151 for the convenience of netbook users.
For iPods under AppleCare warranty, Apple technical support can be reached at 1-800-800-2775. Alternatively, iResQ provides mail-in repair of iPods under Apple warranty. Visit them at
. For out of warranty devices, the Digital Duck staff recommends Mac Tonic located on Oak Street and 13th Ave for certified in-town repair services. For more info on Mac Tonic, visit them online at
COMMON TECHNICAL QUESTIONS
Before buying a product that will allow you to run the Windows operating system on your Mac, first determine whether you really need to. Find out whether the software that you need is offered for the Mac. If the answer is yes, your problem is usually solved. Software that has been written for both Windows and the Mac will often allow you to both save as well as open files created for the other platform. If your class uses Microsoft Word for the PC but you have Word for the Macintosh at home, you can save your files on a USB flash drive, CDR/W, and open, edit, and print them at home. For other possibilities such as Windows emulation software, please visit the Digital Duck and we will help you choose the best option for your needs. We carry Windows operating system and Parallels virtualization software at academic prices.
If you are going to access the Internet from home, you will need a modem unless you opt to pay for a broadband service. Once you have your modem you will need to configure your computer to connect to the University's network. For further instruction visit the Computing Center at 151 McKenzie Hall. If you are already accessing internet, and would like wireless connectivity, the Digital Duck sells a range of routers and wireless network adapters. The Digital Duck also sells a range of Ethernet cables for connecting to the Internet in the campus dormitories.
The Digital Duck offers fax services at an affordable rate, which includes a free cover sheet for all faxes. Local faxes cost $.75 a page. Long distance faxes cost $2.00 for the first two pages and $.75 for each additional page. International faxes cost $5.00 for the first two pages and $.75 for each additional page. For faxes received, each page received costs $.25 per page. To receive a fax at the Digital Duck, the sender should fax to 541-346-4348 with the recipient's name clearly marked on the fax. Received faxes can be picked up at the Digital Duck counter.
If your question was not answered, please contact the Digital Duck at 541-346-4331 or email us at:
Yes- passport photos are quick and inexpensive at the Duck Store! One set of two professional passport photos costs $10.00. Additional sets are $3 each and a digital version is available for $2. The average processing time for passport photos is 30-45 minutes depending on staffing levels. If you have specialized size requirements, please let us know at the time when the passport photo is taken. Please note that Canadian Passport photos require special processing which cannot be completed at the Digital Duck.