Digital

THIS RECEIPT/INVOICE MAY SERVE AS YOUR SOLE PROOF OF PURCHASE FOR WARRANTY CLAIM WITH MANUFACTURER.
The Duck Store/University of Oregon Bookstore shall not be held liable for loss or damage of this receipt/invoice.
• If you decide to cancel a special order you will be subject to a cancellation fee of 20% of the total order amount.
• For all orders, no claims may be made against the University of Oregon or The Duck Store/University of Oregon Bookstore for late or failed delivery.
For Apple Equipment:
Students enrolled in a course of study leading to a degree or certificate from the University of Oregon may purchase. Entering students who have been accepted to the University of Oregon and have responded by stating intent to enroll at the University of Oregon may purchase. Faculty members of the University of Oregon may purchase. Staff members who are directly associated with the University of Oregon's academic mission and are not employed on a temporary basis, employed as a contractor, or as an acting consultant on behalf of the University of Oregon may purchase. Emeritus faculty are eligible to purchase. • The equipment you purchase must be solely for your own personal, education and/or research use • One may not purchase Apple products for the purpose of further resale. • Maximum one desktop and one laptop per academic year. Maximum two (2) displays may be purchased per academic year. Limit one (1) per iPod family (iPod touch, iPod classic, iPod nano, iPod shuffle). Proof of academic eligibility is required.
For Dell Equipment:
• Dell products may be returned Monday - Friday only if inoperable upon first use. The Duck Store MUST be contacted about inoperable upon first use status within 7 days of your Dell purchase.
General educational software policy:
• The software you purchase must be for your own education use or, with departmental purchase, for departmental use. You may not copy (except one archival backup) redistribute or resell the software • Departments must submit a valid purchase order or departmental procurement card when placing their orders • Multi-user and lab packs are available only for departmental purchases • Before opening the software's disk package, be sure to read the license agreement and make sure you have the correct platform. Mail your registration cards once open.
For Adobe Student & Teacher Edition Software:
• Adobe Education Edition software may be returned within 7 days of purchase if unopened. Adobe Student and Teacher Edition software may be returned within 7 days of purchase if unopened. Opened Student and Teacher Edition software may not be returned for any reason. Defective Adobe Student and Teacher Edition software must be handled directly through Adobe. Please contact 1-800-833-6687 for defective returns. Proof of academic eligibility is required after purchase to use Adobe Student and Teacher Edition software. Current students, staff, and faculty (including faculty emeritus) may register only one copy of this software. Opened Adobe Student and Teacher edition is not returnable in the case of Adobe registration issues. Adobe Student and Teacher Edition product may be used only on your privately owned computer and may not be resold. Adobe CLP licensing and media sets are Not Returnable. Call Adobe for support at 1-800-443-8158.
For SPSS Software:
• SPSS software may be sold to students currently enrolled in a higher education institution solely for educational purposes and non-commercial academic research. Faculty, staff, and institutional departments are not eligible to purchase SPSS software at the Digital Duck. A copy of the student's current class schedule must be submitted and retained by the store for eligibility verification. SPSS software may be returned within 30 days of purchase if proven defective.
For Microsoft Academic Edition products:
• Educational institutions may purchase. Enrolled students, faculty, emeritus, and staff of educational institutions may purchase.
• Individuals may purchase only one copy of each title per twelve-month period.
For Microsoft University Box products:
• Available for personal purchase only by students or faculty currently enrolled in higher education institutions. Eligibility is verified at www.office.com/verify. This software may be returned within 7 days, with receipt, if unopened. Opened software is not returnable. Staff, alumni, and faculty emeritus are not eligible to purchase this software. Individuals may purchase one (1) copy. For Microsoft Select Student products:<br /> • Licensing is not returnable unless defective.
For Nook products:
• Defective Nooks are not returnable through The Duck Store. All defective Nook products needs to be exchanged through Barnes & Noble Booksellers.
For OEM products (including Microsoft and Parallels software):
• OEM products are NOT returnable unless defective. Parallels software is available to students, staff, faculty, and institutional departments.
For Camera products:
• Camera returns must be completed within seven (7) days of purchase. Registered products are not returnable. Return items must include ALL packaging material, literature and unmarked warranty card. Product not in original condition are subject to a re-stocking fee.
• Camera accessories may be returned within 30 days of purchase unless otherwise marked on product package. Film and photographic paper are NOT returnable.
Return Policies:
• Previous-model products are not returnable. Custom-built computers are not returnable.
• Returns must be completed within seven (7) days of receipt.
• Returns require proof of purchase. If you have misplaced your computer receipt, please contact the Digital Duck.
A receipt lookup may be requested for a $10 fee.
• If the product is not defective, returns are subject to a 20% restocking fee. Defective Apple products may be exchanged for a full refund within 7 days of purchase with a verified Apple Support Case number. Contact Apple at 1-800-800-2775 to request an Apple Support Case Number. After 7 days of purchase, defective issues must be handled through Apple. Defective iPods must be handled directly through Apple. Contact 1-800-800-2775 for Apple support.
• No returns are allowed on opened software, RAM or iPods.
• Returned products must include all packing materials, manuals, blank warranty cards and all other accessories that came with the original packaging.
• Returned items must be in a resalable condition.
• Opened media is not returnable unless defective. Media includes, but is not limited to, memory cards, flash memory, RAM, external hard drives.
• Calculators are returnable if unopened or defective within 7 days of receipt.
• Opened in-ear style headphones and earbuds are not returnable.
NEED TECHNICAL SUPPORT?
For technical help and other assistance, please visit the University of Oregon Information Services Help Desk located in 151 McKenzie Hall. Hours of operation are Monday-Friday 8 AM to 5 PM. The Information Services Hardware Repair shop is our designated Apple Authorized Service Provider and can provide warrantied repairs. Contact the Help Desk at 541-346-HELP (4357) for information.
P.O. Box 3176 • 895 E. 13th Ave
Eugene, OR 97403 • 541.346.4331
UODuckStore.com
Digital Duck Purchase Eligibility Requirements and Return Policies