Return Policies
Adobe Education Edition software may be returned within 7 days of purchase if unopened. Opened software may be returned within 7 days of purchase if media is defective. Adobe Student and Teacher Edition software may be returned within 7 days of purchase if unopened. Opened Student and Teacher Edition software may not be returned for any reason. Defective Adobe Student and Teacher Edition software must be handled directly through Adobe. Please contact 1-800-833-6687 for defective returns. Proof of academic eligibility is required after purchase to use Adobe Student and Teacher Edition software. Current higher education students, staff, and faculty may register only one copy of this software. Faculty emeritus are not eligible to register and use Adobe Student and Teacher Edition software. Opened Adobe Student and Teacher edition is not returnable in the case of Adobe registration issues.
SPSS software may be sold to students currently enrolled in a higher education institution solely for educational purposes and non-commercial academic research. Faculty, staff, and institutional departments are not eligible to purchase SPSS software at the Digital Duck. A copy of the student's current class schedule must be submitted and retained by the store for eligibility verification. SPSS software may be returned within 30 days of purchase if proven defective.
- Educational institutions may purchase. Enrolled students, faculty and staff of educational institutions may purchase.
- Individuals may purchase only one copy of each Academic Edition Product title per twelve-month period.
- Emeritus faculty are eligible to purchase.
OEM products are NOT returnable unless defective. Parallels software is available to students, staff, faculty, and institutional departments.
- Camera returns must be completed within seven (7) days of purchase. Registered products are not returnable. Return items must include ALL packaging material, literature and unmarked warranty card. Product not in original condition are subject to a re-stocking fee.
- Camera accessories may be returned within 30 days of purchase unless otherwise marked on product package. Film and photographic paper are NOT returnable.
- If the product is found to be defective within the first seven (7) days, Apple or The Duck Store/University of Oregon Bookstore may replace the product only after the defect has been verified by Apple Support. After the seven (7) day period Apple's warranty is in effect.
- Custom built computers cannot be returned.
- Previous-model computers cannot be returned.
- Previous-model iPods are not returnable.
- Defective iPods cannot be returned to the Digital Duck and are handled through Apple directly at 1-800-800-2775 (in the first 90 days) or
www.apple.com/support/ipod
. Generally an iPod repair will take less than a week. We sincerely apologize for this inconvenience.
- Custom-built and previous-model computers and iPods are not returnable.
- Returns must be completed within seven (7) days of receipt.
- Returns require proof of purchase. If you have misplaced your computer receipt, please contact the Digital Duck. A receipt lookup may be requested for a $10 fee.
- If the product is not defective, returns are subject to a 20% restocking fee.
- Returned products must include all packing materials, manuals, blank warranty cards and all other accessories that came with the original packaging.
- Returned items must be in a resalable conditio.
- Opened media is not returnable unless defective. Media includes, but is not limited to, memory cards, flash memory, RAM, external hard drives.
- Opened in-ear style headphones and earbuds are not returnable.
- For Texas Instruments calculators, purchaser must contact the manufacturer directly regarding defective issues and/or returns.
- iClicker returns must be processed with the Literary Duck.
Please contact the Digital Duck for questions or assistance with processing a return. (541) 346-4331 Ext. 5002.
FAQ
PRE-PURCHASE HELP
Certain University of Oregon departments have specific recommendations for purchasing a computer. The Digital Duck works closely with campus departments to provide recommended computer solutions for students in the Lundquist College of Business, the School of Journalism and Communications, Architecture and Allied Arts, and the School of Law. Visit the
Shop By Your Major
section of our website for more details. Hardware recommendations are updated in the summer. Students enrolled in other programs should consult their specific department or academic advisor for technology recommendations. The Digital Duck staff can also assist you in determining the best computing solution for your course of study.
See also the official University of Oregon Information Technology Buyers Guide at
http://it.uoregon.edu/buyersguide
.
No. Our sales consultants are here only to help you find a solution that fits your needs.
MAKING THE PURCHASE
Many students choose to reserve their computer supplies for the year in advance, with the option of convenient pick up in the fall. This process is similar to book reservations in the Literary Duck. There is no fee to use the Digital Duck online computer reservation system, and you can reserve additional supplies such as software, recording devices, and accessories.
Making a reservation is easy! Visit us online at digitalduck.uoduckstore.com and check our extensive selection of computers, software and other merchandise. Simply select your items to reserve enter your payment online, and the Digital Duck will have your computer reservation ready to pick up in the fall. Remember, there is no sales tax when purchasing academically priced computers from the Digital Duck! Please contact us at
reservations@uoduckstore.com
for assistance with Digital Duck reservations.
We can special order a wide range of software, hardware, and accessories that we are not able stock on our shelves. Software generally takes two weeks to arrive depending on whether or not it is in stock at our distributors. For other items, such as Hewlett Packard and Apple, it is best to ask us, due to wide variations in delivery. Delivery dates are estimates based on information provided by our vendors. Academic eligibility restrictions may apply.
ORDER CANCELLATIONS AND RETURNS
Prepayments for special orders or customized computers are non-refundable.
Online reservations may be cancelled for a full refund. (Please contact
reservations@uoduckstore.com
to cancel an online reservation.)
For a complete list of the Digital Duck's return policies, please
click here
. For returns questions not listed under
Returns Policies, please contact the Digital Duck at (541) 346-4331.
PURCHASER ELIGIBILITY
Yes. Parents/spouses of eligible students are allowed to purchase educationally priced computers without the student being present. Parents/spouses will need to provide the student's University of Oregon ID number and proof of enrollment. Examples of proof of enrollment are: student ID card, letter of acceptance, copy of student class schedule.
Parents/spouses of currently enrolled or admitted University of Oregon students may purchase Apple software by providing necessary proof of student standing. (See above). Other software, including Microsoft Select Student and Adobe Student and Teacher Edition software, require the student to be present for purchase. For more details, please contact the Digital Duck at (541) 346-4331.
Much of the academically priced technology merchandise in the Digital Duck is available for current University of Oregon staff, faculty, and faculty emeritus to purchase. Proof of University affiliation is required. Please contact the Digital Duck for specific product eligibility requirements. Retired staff and alumni are not eligible to purchase academically restricted merchandise.
Retired staff and alumni are not eligible to purchase academically restricted merchandise.
The Digital Duck offers a limited selection of software that may be purchased by K-12 students and teachers, including select Microsoft Office products and Adobe Creative Suite products. Some PC computers and netbooks may be eligible for purchase. See store for more details.
FINANCIAL AID
The Duck Store is not directly tied to your Financial Aid or Oregon Hall accounts. Financial aid recipients must deposit their financial aid check prior to making a purchase. The Digital Duck can assist with preparing price quotes on electronics for financial aid purposes. Be sure to have your University of Oregon ID card available when requesting price quotes for financial aid.
There is no financing available directly through the Digital Duck, but other options exist. If your department requires you to purchase a computer and you are receiving financial aid, you may be able to apply your financial aid towards the purchase of your computer. Visit the Office of Financial Aid in Room 264 of Oregon Hall for more information about these options. You can also check with your credit union or bank about a computer loan.
Students with VA or Vocational Rehab accounts are authorized to charge one black ink cartridge (excludes toner) per term at the Digital Duck. If you need additional supplies, such as additional black ink, color ink, computer software, audio equipment, etc, you must provide written authorization from your case manager. Please contact the Duck Store accounting team for further assistance at (541) 346-4331.
UPGRADES
We generally do not sell upgrades due to the already low prices available to educational users. In most cases, the cost to upgrade a program is more than the cost to buy a new copy at an educational discount. It is always a good idea to contact the company who makes the program to inquire about the cost to upgrade to ensure you are getting the best price. More information on software prices is available at the Digital Duck.
RAM stands for Random Access Memory. When you open a program, your computer puts a copy of that program into RAM. RAM is temporary storage whereas a hard drive is permanent storage. You need RAM in your computer so that the operating system and programs have a place to go when you start using them. If you are running low on memory (RAM), the computer will usually tell you when you are trying to run a program. You can upgrade the amount of RAM on nearly every personal computer made.
Please contact the Digital Duck for pricing on RAM compatible with your computer. Digital Duck offers RAM installation on NEW computers for a $25 installation fee. Used computers can be upgraded at the computer service center located in 151 McKenzie Hall.
TECHNICAL SUPPORT
If you are a current UO student, staff, or faculty member, the best place to take your computer for repair is The Help Desk located in the basement of McKenzie Hall (Room 151). The Help Desk is an Authorized Apple Service Provider and also offers tech support and repair options for PCs. For more information, visit the Service Center webpage at
http://it.uoregon.edu/is-help-desk-services
. If you are not a current member of the UO, please contact the Digital Duck for alternative repair recommendations. The Digital Duck is not a certified technical repair center, does not provide technical services, including software installation or backup/data transfer services.
Minor, non-invasive technical support and advice.
Services offered include:
- Light software support (help on how-to's or minor software problems, software installation advice).
- iPod support (ex: restarting frozen iPods, restoring to factory settings, iPod updates etc.)
- Checking system requirements for software or hardware purchases.
- Rebates or product registration.
- Upgrade advice from our knowledgeable staff.
Due to liability issues and time restrictions, we are unable to offer this service.
The Help Desk at McKenzie 151 is available to provide assistance with installation issues. We are happy to offer verbal suggestions and limited hands-on demonstrations to help you understand the installation process. An external optical drive is available at The Help Desk at McKenzie 151 for the convenience of netbook users.
For iPods under AppleCare warranty, Apple technical support can be reached at 1-800-800-2775. Alternatively, iResQ provides mail-in repair of iPods under Apple warranty. Visit them at
www.iResq.com
. For out of warranty devices, the Digital Duck staff recommends Mac Tonic located on Oak Street and 13th Ave for certified in-town repair services. For more info on Mac Tonic, visit them online at
http://www.mactonic.com/index.html
.
COMMON TECHNICAL QUESTIONS
Before buying a product that will allow you to run the Windows operating system on your Mac, first determine whether you really need to. Find out whether the software that you need is offered for the Mac. If the answer is yes, your problem is usually solved. Software that has been written for both Windows and the Mac will often allow you to both save as well as open files created for the other platform. If your class uses Microsoft Word for the PC but you have Word for the Macintosh at home, you can save your files on a USB flash drive, CDR/W, and open, edit, and print them at home. For other possibilities such as Windows emulation software, please visit the Digital Duck and we will help you choose the best option for your needs. We carry Windows operating system and Parallels virtualization software at academic prices.
If you are going to access the Internet from home, you will need a modem unless you opt to pay for a broadband service. Once you have your modem you will need to configure your computer to connect to the University's network. For further instruction visit the Computing Center at 151 McKenzie Hall. If you are already accessing internet, and would like wireless connectivity, the Digital Duck sells a range of routers and wireless network adapters. The Digital Duck also sells a range of Ethernet cables for connecting to the Internet in the campus dormitories.
SERVICES
The Digital Duck offers fax services at an affordable rate, which includes a free cover sheet for all faxes. Local faxes cost $.75 a page. Long distance faxes cost $2.00 for the first two pages and $.75 for each additional page. International faxes cost $5.00 for the first two pages and $.75 for each additional page. For faxes received, each page received costs $.25 per page. To receive a fax at the Digital Duck, the sender should fax to 541-346-4348 with the recipient's name clearly marked on the fax. Received faxes can be picked up at the Digital Duck counter.
Yes- passport photos are quick and inexpensive at the Duck Store!
One set of two professional passport photos costs $8.00. Additional sets are $2 each. The average processing time for passport photos is 15-45 minutes depending on staffing levels. If you have specialized size requirements, please let us know at the time when the passport photo is taken. Please note that Canadian Passport photos require special processing which cannot be completed at the Digital Duck.
If your question was not answered, please contact the Digital Duck at 541-346-4331 or email us at:
digitalduck@uoduckstore.com
.
