Where can I browse the sportswear & gifts available online?

To browse online sportswear items or Univeristy of Oregon gifts and souvenirs, click the SPIRIT DUCK link located in the top yellow navation bar. Browse through the different departments of our online store by clicking on any of the links located in the left hand navigation. Each page contains small thumbnails of the products with short descriptions and prices. To view the product detail, click either the name of the product or the thumbnail picture. This will direct you to the PRODUCT DETAIL PAGE, which will give you specific information on the product brand and any style options (such as additional available colors).

How do I use my Shopping Bag?

Whenever you'd like to purchase an item online, you can put it in your SHOPPING BAG. This bag will carry as many items as you'd like to purchase until you are ready to complete your online order. To put an item in your Shopping Bag, simply click the ADD TO BAG button located on the Product Detail Page. If you are purchasing an item that has SIZE and/or STYLE specifications, please make these choices prior to adding the item to your Shopping Bag. Once you add an item to your bag, you will automatically be taken to your SHOPPING BAG, which will provide you with an itemized summary of the products in your bag. If this is the only item you wish to purchase you may proceed with completing your online order. If you would like to continue browsing the website or shopping, you can click on any desired link and return to your Shopping Bag at a later time.

How do I open my Shopping Bag from another location on the website?

If you want to open your Shopping Bag to view its contents from another page on our website, go to the SPIRIT DUCK section and click the SHOPPING BAG link located in the left hand navation.

How do I remove all items from my Shopping Bag?

To remove all the items from your Shopping Bag, click on the EMPTY BAG link located in the bottom left hand corner of the Shopping Bag Page. All items will be removed at this time.

How do I remove a single item from my Shopping Bag?

To remove just one item from your Shopping Bag, click the button next to the item QUANTITY, located to the left of the item.

How do I add to the quantity of an item?

If you would like to buy two or more of an item in your Shopping Bag, click the button to the item QUANTITY, located to the left of the item. The price will reflect this change, adding the extra item to the total.

How do I complete my online order?

To complete your online order, access your Shopping Bag and click the PROCEED TO CHECKOUT link. This will take you to our secure online order form which you will need to fill out completely. Once you've submitted your order, it will be sent to our Processing Center and prepared for shipment.

How do I get next-day or second-day shipping on my order?

Please request this in the SPECIAL INSTRUCTIONS field of the Order Form. Your shipping costs will be adjusted accordingly.

What if I want to return an item?

To return or exchange sportswear item or a gift/souvenir item, mail it back to our Processing Center and we will either credit your charge card or send you a replacement item. If the replacement item costs more than the returned item, your card will be billed for the difference. These return conditions do not apply to electronics. For more information, see PURCHASES & RETURNS.

If I already sent an order, how can I change it?

You may call or email the MAIL ORDER DEPARTMENT to let us know which items you would like to change. Please do this as soon as possible, as your order may have already been processed.

How do I pay for my online order with my Duck Store gift card?

Place your online order and continue to your Shopping Bag. Before checking out, select one of the two Gift Card method of payment options: (1) Pay with Gift Card Only; (2) Pay with Gift Card & Credit Card. To complete the online order form, you will need your four-digit Gift Card Access Number. To reveal your Access Number, scratch off the Access Number field on the BACK of your Gift Card. For more information, CLICK HERE.

How do I know that my order was received?

The first CONFIRMATION EMAIL will be sent shortly after you place your order online. This initial Confirmation Email will include your order number, ordered items and order total. Please save this information for your records.

How do I know that my order was processed?

The second CONFIRMATION EMAIL will be sent after our Web/Mail Order team has processed your order. This second Confirmation Email will include Status Code updates for each item in your order. Items can be flagged as Shipped, Cancelled, Cancelled/Problem with Payment, No Longer Available or Back Ordered. For details and defitions of each Status Code, please review What do the Status Codes in my Email Confirmation mean?

What do the Email Confirmation Status Codes mean?

The second CONFIRMATION EMAIL will be sent after our Web/Mail Order team has processed your order. This second Confirmation Email will include Status Code updates for each item in your order. Items can be flagged as Shipped, Cancelled, Cancelled/Problem with Payment, No Longer Available or Back Ordered. Please review the information below for details: SHIPPED
Items flagged as Shipped has been processed and shipped. We ship most domestic mail orders via UPS Ground or United States Postal Service Priority Mail. The chosen shipping method for each order is dependent upon destination, package weight, and shipping charges assessed. BACK ORDERED
Items flagged as Back Ordered are currently out of stock. If Back Ordered items are scheduled to arrive within a few days, our team will wait to ship your order so we can send all ordered items in one shipment. However, if the Back Ordered items will be out of stock for longer than a few days, our team will split shipments. The first shipment will include all items currently avialable and the second shipment will include any Back Order items. The order for the back-ordered product will stay active for 30 days before being voided. NO LONGER AVAILABLE
Items flagged as No Longer Available are no longer in stock and the item will not be shipped. This happens if items are sold out and will not be reordered. If one of your items is no longer available, you can place a new order for a similar product. CANCELLED
Items or orders flagged as Cancelled have been officially cancelled and will not be shipped. This usually occurs at a customer's request. CANCELLED/PAYMENT ISSUES
Items or orders flagged as Cancelled/Payment Issues have been officially cancelled and will not be shipped. Payment issues can include credit card declines, invalid credit card numbers, credit card numbers with incorrect expiration dates and credit card numbers not matching the billing address. If your order is cancelled due to payment issues, you can place a new online order.

What if an item I ordered is back ordered?

When your order is processed, the second Confirmation Email will indicate any items that are currently back ordered. If back ordered items are scheduled to arrive within a few days, our team will wait to ship your order so we can send all ordered items in one shipment. However, if the Back Ordered items will be out of stock for longer than a few days, our team will split shipments. The first shipment will include all items currently avialable and the second shipment will include any Back Order items. The order for the back-ordered product will stay active for 30 days before being voided. If you would like to find a substitute item or if you would like to cancel the item, please call (800) 352-1733 and a representative would be happy to assist you with this request.

What if I'm looking for an item and it isn't on the website?

There is a chance that even if an item you are looking for isn't on our website that it could be stocked in one of our store locations or on its way to our Processing Center with a product shipment. To inquire about specific product availability, email the MAIL ORDER DEPARTMENT and you will receive a response within two business days.

What if I have a discount coupon or promotional code?

If you have a PROMOTIONAL CODE good for any type of discount or promotional offer online, please enter your code field on our Online Order Form. For more information, review our PROMOTIONAL CODE instructions.

Can I order a Duck Store gift card online?

Yes, you can purchase a Duck Store gift card from the Gift Ideas section of our website. Minimum purchase amount is $5, maximum purchase amount is $500. Gift cards can be used at any of our Duck Store locations as well as online. To order, CLICK HERE.

Is there any shipping charge for ordering a gift certificate?

No, there is NO shipping & handling charge for a Duck Store gift card order. Our system automatically calculates the shipping & handling rate based on the total dollar amount of your order. This charge will appear on the Order Form and your initial confirmation email. However, our staff will not charge any shipping & handling fees when processing the order at the register.